90-Day Money-Back Guarantee
We understand that it can be hard to trust a product that seems too good to be true. That’s why we proudly offer a 90-day money-back guarantee!
How to Claim Your Refund:
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Try the product for at least 70 days from the delivery date but no more than 90 days from the purchase date.
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If you are not fully satisfied with your SECRETREZA product, email our customer service team at info@secretreza.com. Once approved, return the product in its original packaging via Trackable Mail Service within 100 days of delivery to the address provided by our customer service representative.
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Before starting your hair removal journey, take a "before" photo of the treatment area to document the amount of hair before shaving. Before each use, take a photo from the same skin section before shaving and record a short video during the treatment (just two flashes on the same area). To demonstrate consistent use over the 12-week period, you must take at least 10 photos and videos and send them to info@secretreza.com.
Note: If you are using the device on multiple treatment areas, you only need to take progress photos of your hand.
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Incomplete, unclear, or illegible claims will not be accepted.
Return shipping costs are the responsibility of the customer and are non-refundable.
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Once we receive the returned product, we will process a full refund of the purchase price.
For more details, email us at info@secretreza.com or fill out the form [here].
